Repairs and maintenance management

The quality of an organisation’s physical infrastructure, eg consult rooms, meeting spaces, reception areas, equipment and offices, generally has a direct impact on the quality and professionalism of the services that can be provided. Organisations should have effective processes for maintaining the organisation’s physical infrastructure to ensure high standards of service delivery and compliance with legal obligations in relation to workplace safety.

The Repairs Register displays requests for repairs to plant and equipment that have been reported by staff.

Use the Repairs Register to:

• Record staff requests for repair or maintenance of plant and equipment
• Delegate tasks to a staff member to manage repairs or maintenance
• View all current and past repair requests and any associated action taken
• Print reports on repairs and maintenance undertaken