Customer feedback

An organisation striving for excellence and best practice will be capable of providing high levels of customer service. This can include being effective and responsive in how feedback is handled and clients are responded to.

The Customer Feedback Register displays customer feedback that has been received and the action taken, if any, to respond to the feedback.

Use the Customer Feedback Register to:

• Record customer feedback received by the organisation
• Delegate tasks to a staff member to respond to the feedback
• View all current and past client feedback recorded and any associated action taken
• Print reports on customer feedback